Refund and Return Policy

Effective Date: July 20, 2026

Company Name: Zarcab

Contact Email: zarcaab@gmail.com

At Zarcab, customer satisfaction is our priority. If you're not completely satisfied with your purchase, we're here to help with a simple and transparent return and refund process.

1. Return Window

You may return eligible items within 30 days of receiving your order.

To start a return or exchange, please contact us at zarcaab@gmail.com and include:

• Your order number

• The reason for the return

• Photos (if the item is damaged or incorrect)

2. Return Eligibility

To qualify for a return, the item must:

• Be unused and unworn

• Be in its original condition

• Include all original tags, labels, and packaging

• Show no signs of damage caused by the customer

Zarcab reserves the right to decline returns that do not meet these requirements.

3. Refunds and Exchanges

After we receive and inspect your returned item, we will notify you of the approval or rejection of your refund or exchange.

If approved:

• Refunds will be processed within 3–5 business days to your original payment method.

• Exchanges will be shipped as soon as the returned item has been approved and processed.

Please note that your bank or payment provider may require additional time to post the refund to your account.

4. Return Shipping Costs

• Customers are responsible for return shipping costs when returning items due to size, preference, or change of mind.

• We recommend using a trackable shipping service, as Zarcab is not responsible for returns lost during transit.

5. Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery.

Email zarcaab@gmail.com with:

• Your order number

• A description of the issue

• Clear photos of the product and packaging

Once verified, Zarcab will cover the return shipping cost and offer one of the following:

• A full refund

• A free replacement

• An exchange, based on your preference and product availability

6. Non-Returnable Items

The following items are not eligible for return unless they arrive damaged or defective:

• Customized or personalized products

• Items that have been worn, used, altered, or damaged after delivery

• Products returned without original tags or packaging

7. Need Assistance?

If you have any questions about our Return and Refund Policy, we're happy to help.

Email: zarcaab@gmail.com

We appreciate your trust in Zarcab and are committed to making your shopping experience as smooth as possible.